1. What We Do

Simple Holistic Nutrition provides nutritional therapy services to clients to improve their health through nutrition and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.  Simple Holistic Nutrition also writes and delivers nutrition workshops and educational seminars for members of the general public, including clients.

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2. How We Obtain Your Personal Data

 Information provided by you

You provide us with personal data in the following ways:

• By completing a nutritional therapy questionnaire

• By signing terms of engagement form

• By signing the original ‘new patient’ letter

• During a nutritional therapy consultation

• Through email, text, over the telephone or by post

• By taking credit card and online payments

 

This may include the following information:

• Basic details such as name, address, contact details and next of kin

• Details of contact we have had with you such as referrals and appointment requests

• Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

• GP contact information

• Bank details

 

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.  Following the completion of your healthcare we retain your personal data for the period defined by our professional association ANP. This enables us to process any complaint you may make. In this case, the legal basis of our holding your personal data is for contract administration.

Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective. 

 

3. How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.  To protect your privacy when emailing information to you, we password-protect documents that we create for you. We issue you with a unique password with which to open these documents.

Because we are unable to password protect laboratory test results, and because our emails are not encrypted, information of a sensitive nature, including test results (with the exception of the password protected documents mentioned above), is passed on during consultations, rather than via email.

However, if you would like this type of information via email, this can be made possible by you giving your consent to receiving unencrypted emails and/or non-password-protected laboratory results. You will be given the option to consent to this. You are not obligated to give this consent. You can withdraw your consent at any time.  We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

 

4. Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

• Our professional association ANP, for the processing of a complaint made by you

• Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential (e.g., sending your contact details to biochemical testing laboratories for the purposes of ordering any tests that you have indicated a wish to undertake)

• Anyone to whom we may transfer our rights and duties under any agreement we have with you

• Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g., CNHC) if we have a duty to do so or if the law allows us to do so.

 

5. What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to liana@simpleholisticnutrition.co.uk. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information

• The purpose of processing the information

• Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

• Have your information deleted

• Have your information corrected or updated where it is no longer accurate

• Ask us to stop processing information about you where we are not required to do so by law or in accordance with the ANP guidelines.

• Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.

• Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please email liana@simpleholisticnutrition.co.uk

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6. What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare.

We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, and protect personal and confidential information held on equipment such as PCs, laptops and smartphones with password protection (so that unauthorised users cannot access it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in the place where data that could or does identify a person are processed.

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7. How long do you hold confidential information?

All records held by Simple Holistic Nutrition will be kept for the duration specified by guidance from our professional association ANP.

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8. Complaints

If you have a complaint regarding the use of your personal data then please email liana@simpleholisticnutrition.co.uk and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.